1xBet says VIP cashback issues are fixed after weeks of complaints

1xBet says the VIP cashback problem that had been generating complaints since early September is now resolved. The company confirmed its technical team finished maintenance work on the cashback section and that the platform has returned to normal operation. Anyone still seeing missing cashback or other related issues has been told to contact support for a closer look at their specific account.

This closes out a stretch that started building on September 8, when complaint volume began climbing according to DownRadar’s crowdsourced outage tracking, and peaked on September 21 at 282 reports in a single day, the highest count of the run. At the time, 1xBet confirmed there was a genuine technical problem behind the section rather than denying the complaints, and estimated the fix could take a few weeks. That timeline lines up reasonably well with today’s announcement, landing right around three weeks after the peak.

What the company’s statement doesn’t do is address the broader pattern that showed up alongside the cashback complaints during the same stretch, including reports of a “maintenance mode enabled” message and withdrawal failures that went beyond the VIP section specifically. Today’s update is scoped narrowly to cashback. Whether the wider set of issues cleared up on the same timeline, or whether they were unrelated to begin with, isn’t something 1xBet has clarified either now or during the original wave of reports.

As with the original complaints, this resolution announcement comes entirely from 1xBet’s own statement, and no independent outlet has separately verified that the fix is complete or confirmed how many affected users actually received the cashback they were owed during the outage. For users who spent weeks watching a payout they were entitled to sit unavailable, “contact support if it’s still broken” is a reasonable next step, but it also means the company is asking individual users to prove the fix didn’t work for them rather than proactively confirming it worked for everyone.